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We would advise you to check your spellings of names before you complete your order.  If you have made a mistake after you get your order confirmation please notify us as soon as possible and we may revise your order and continue from there. 
Once we have personalised the ornament we can only with exception rectify your mistake before it is dispatched.
If Rita Daly Ornaments makes a mistake we will replace the ornament as soon as it has been returned with no extra charge.  You will be credited the  standard tracked postage cost so please keep a copy of your receipt and make sure it is returned by tracked post.
If your order arrives damaged please contact us as soon as possible and we will replace it on return. You must show proof of damage.